If you’ve decided to stick with MusicMatch Jukebox as your music collection’s headquarters (rather than Apple’s iTunes program), you may occasionally run into problems unique to this software.
It can be frustrating: You know the iPod is plugged into the PC because you did it yourself, yet it refuses to show its face in the Portable Device Manager (Portables Plus) window (Section 2.5.2). If that’s your problem, check for the following before grasping at straws (or your hair).
Check the basics. In many cases, just quitting and reopening MusicMatch Jukebox Plus, unplugging and then replugging the iPod’s computer cable, or restarting Windows can clear up the problem.
The iPod software plug-in is missing. Exit MusicMatch Jukebox. If you’re running the iPod for Windows 1.0 software (the version that came with the 2002 models), follow this path:
At the desktop, open the My Computer→C: drive→Program Files→iPod→Bin folder. Make sure you see the files called iPodDB.dll, iPodSongInfo.dll, iPodSrv.exe, and ipodwatcher.exe.
In the 2003 iPod 2.0 software, look in the My Computer→C: drive→Program Files→)iPod→Bin folder for these files: iPod20DeviceLog.txt, iPodService.exe, and iPod Manager.exe.
Finally, check in My Computer→C: drive→Program Files→Music Match→MusicMatch Jukebox→Plugins→Portables and make sure you have a folder called Apple or Apple_2 with the PortDev.dll and unmatch.dll files inside. As Microsoft veterans know, Windows is very ...