CHAPTER 10: IMPROVEMENT

10.1 Nonconformity and corrective action

No management system always maintains 100% conformity. Over time, the various constituent parts of the BCMS will shift in and out of conformity as the organisation’s operations evolve. This is a natural part of operating a management system, and the presence of nonconformities does not necessarily mean that the BCMS is failing to achieve its objectives – only that some aspects of the system are not operating as they should.

Nonconformities are usually grouped into three categories: major, minor and opportunity for improvement (often shortened to OFI):

1.Major nonconformities – indicate the complete absence of a requirement (e.g. no BIA process), prolonged or wilful failure to meet ...

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