O'Reilly logo

ISO 9001: 2000 in Brief by Ray Tricker

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

7

WHO CONTROLS QUALITY IN AN ORGANISATION?

Do not think for one minute that quality is the sole responsibility of the Quality Manager. You would even be wrong to think that the buck stops with senior management. Why not the staff? After all, they are responsible for physically incorporating quality into a product. Some may even foolishly say that the Quality Manual sitting on the shelf is the only control they need. The answer to who controls quality is very simple. Everyone and everything within an organisation has a part to play.

So what responsibilities do each of these groups of people have?

images

Figure 7.1 Everyone has an impact on quality ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required