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ISO 9001: 2000 in Brief by Ray Tricker

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GLOSSARY

Acceptable quality level: A measure of the number of failures that a production process is allowed. Usually expressed as a percentage.

Accreditation: Certification, by a duly recognised body, of facilities, capability, objectivity, competence and integrity of an agency, service or operational group or individual to provide the specific service/s or operation/s as needed.

Assemblies: Several pieces of equipment assembled by a manufacturer to constitute an integrated and functional whole.

Audit: Systematic, independent and documented process for obtaining evidence and evaluating it objectively to determine the extent to which audit criteria are fulfilled.

Audit team: One or more auditors conducting an audit, one of whom is appointed as ...

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