ISO 9001:2015: Understand, Implement, Succeed!

2. Executive Overview of Changes Within ISO 9001:2015

Among the many significant problems facing the business today are consumer demands for better products and services, increased competition, constant technology changes, and knowledge management. You have no doubt heard the exhortation of “faster, cheaper, and better” often in your work environment and in the world around you. The rapid pace at which the global economy is moving leaves less time to develop quality products and less money to do so than were available in previous decades. Of course, to produce a quality product or service, attention must be given to details where all i’s are dotted and all t’s are crossed. To do this, you need time, which is a very scarce commodity these days ...