12. Restating the Value Added and Enablement Perspective
Over their more than 25 years as quality experts with hands-on experience, the authors of this book have seen the value of implementing quality management systems. ISO 9001 provides a good set of foundational elements for you to start your own journey toward addressing quality concerns and improving customer satisfaction. But beware: If your organization is one of those companies that is implementing ISO 9001 for the sake of getting a framed certificate so it can get additional sales, then you will not achieve necessary results. In contrast, if you take quality seriously and make a decision to pursue “best-in-class” concepts, implementing the standard will be your first step. In this chapter, ...
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