Whilst this booklet should support/pique your interest in SAM and the processes required to make it an effective business practice, I would strongly recommend obtaining a copy of the Standard itself – available from the ISO website: ( Please ensure you obtain the correct standard; −2 concerns itself with the rules pertaining to Software Identification Tags; −3 is centred on the specifications relating to Product Use Rights.

ISO19770-1 focuses on 27 processes/activities which it deems core to addressing effective software asset management – these are divided as follows (see Figure 2, Figure 3 and Figure 4).

Figure 2: Organisational management processes for SAM

Figure 3: Core SAM processes ...

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