O'Reilly logo

ISO/IEC 20000: An Introduction to the global standard for service management, Second Edition by David Clifford

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

CHAPTER 3: QUALIFICATION PROGRAMMES

A number of examination institutes have recognised the ever-growing importance and position of ISO/IEC 20000 within the market place. As a result, new qualifications aligned to the standard have emerged. This chapter provides an overview of the prime movers in this field.

Positioning of the EXIN ITSM qualifications

EXIN have developed a new ITSM qualification programme, as shown in the figure on the next page.

They have taken a very different approach when designing their service management qualification programme. They have used ISO/IEC 20000 as a vehicle to define the boundaries of the syllabuses. As discussed earlier, the philosophy of ‘concentrate on what you must do, as opposed to everything that you could ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required