A number of examination institutes have recognised the ever-growing importance and position of ISO/IEC 20000 within the market place. As a result, new qualifications aligned to the standard have emerged. This chapter provides an overview of the prime movers in this field.

Positioning of the EXIN ITSM qualifications

EXIN have developed a new ITSM qualification programme, as shown in the figure on the next page.

They have taken a very different approach when designing their service management qualification programme. They have used ISO/IEC 20000 as a vehicle to define the boundaries of the syllabuses. As discussed earlier, the philosophy of ‘concentrate on what you must do, as opposed to everything that you could ...

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