IT as a Service (ITaaS) Framework, The: Transform to an End-to-End Services Organization and Operate IT like a Competitive Business, First Edition

Chapter 10. Communicating IT Service Value

While it is important to generate an initial view of Service value, based on costs and performance relative to the customer perspective, it is equally important to develop a strategy for communicating that view, refining it, and prepare the Service to continue creating business value well into the future. We have alluded to IT Service value conversations throughout almost every chapter of this book. In a sense, the many components of the Service delivery framework introduced throughout have all been leading to this discussion.

This chapter will begin by exploring considerations for Service value beyond costs and performance relative to the capabilities being delivered. From there, we review the ITaaS ...