Chapter 5. Mapping Enterprise Technical Capability Requirements
This chapter guides IT Transformation teams in mapping a specific set of technical capability requirements that will be leveraged as input to the design of Business Operations type Services. Recall that these Service types deliver technical capabilities required to execute business processes across the enterprise. This means that to design these Services, we need to understand the major functions taking place and how each is enabled and impacted by technology. While this information could be collected and assembled in a number of ways, Cisco’s ITaaS framework and Services Transformation Program include a process for the development of an Enterprise Technical Capabilities (ETC) ...
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