Chapter 6. Service Design and Building the IT Service Portfolio

IT Transformation teams now have a clear definition of an IT Service that supports the goals of the Service delivery framework. They also have a multilevel taxonomy providing a structure for the strategic management of the target Services landscape and a complete mapping of technical capabilities required across the enterprise to enable the execution of business processes. With these and other inputs provided in this chapter, transformation teams can now begin the design of IT Services and build the Service portfolio.

Before we begin, however, we should reevaluate the purpose, goals, and value potential of a Service portfolio. The portfolio within the ITaaS framework is no longer ...

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