Introduction

Beginning my career as a teen in small town West Texas, I never could have imagined that more than 20 years later I would be authoring a book focused on understanding the value IT organizations create for their business and shifting the culture of IT to focus on business outcomes rather than purely technology. Although it could be argued that the industry should have accepted years back that creating value for a business entailed much more than simply reducing the yearly IT budget, the reality is we’ve now reached a point where it can no longer be ignored; and all it took was completely re-thinking how we go about designing and delivering IT Services.

The foremost goal of this book is to provide a true resource for IT organizations ...

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