CHAPTER 1: OPERATIONAL CHAOS?
What are the challenges?
• How can I get better visibility of my IT environment?
• How do I reduce the number of major outages that keep happening?
• Do I need to reinvent the wheel just for my organisation?
So, as mentioned in the introduction to this guide, I reckon it’s a fairly safe bet that if you are reading this book then you feel that you have some issues that you need to sort out with regards to your IT infrastructure and the management of that environment, and possibly that you think those problems are linked to a lack of information, structure or control.
Well, if you feel that just walking into the office on a Monday morning means that you will be greeted by chaos and failure day after day, week ...
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