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IT Automation: The Quest for Lights Out by Howie Lyke

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Processes

Q1:I don't have the time or the resources to implement all the processes you recommend. Which ones are the most critical?
A1: This is another one of those "it depends" answers. It depends on the strengths and weaknesses of your data center environment. However, I can offer some clues. In my experience, certain components seem to be consistently problematic or critical for enhancement. Among the technical architecture components, these include Performance Monitoring/Capacity Planning and the relationship between Scheduling and Event Monitoring. Among the process architecture components, Production Acceptance, Problem Management, and Change Management consistently require extensive enhancement and automation.

But don't adopt my generic ...

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