PRODUCTION SUPPORT
Projected Workload: 50 hours, 5–6 calls, per month
| Task | Commitment |
|---|---|
| Service Hours (On-site) | 7:00 AM – 5:00 PM CST |
| Service Hours(Off-site) | All other hours not on-site (through pager rotation) |
| Year-End Accounting Service Hours | 24 hours per day |
| (On-site/Standby) | From the first through the fourth workday of the new year |
| Backlog (Severity Level 1) | 0 |
| Page/Return Phone Call (Primary) | Within 15 minutes |
| Progress Update |
Within 30 minutes (first update)
--or— Per time communicated during first update (subsequent updates) |
| AccountingDaily Batch Processing | By 8:00 PM CST |
| Completion | Monday through Friday |
| AccountingNotification | By 8:00 PM CST When Daily Batch Processing is not completed |
| AccountingOnline Availability ... |
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