Chapter 1. "Lights Out"—Exposed
Planning and executing a successful automation project begins by developing realistic expectations for the purpose and scope of the initiative:
A few years ago, I spent several months re-architecting the data center operations of a nine-plus billion dollar cash receipt company in Hong Kong. I was contracted to study their mission-critical computing environment, to develop a new architecture, and to prepare the transition plan from a legacy to client/server platform that needed to operate at a "lights out" automation standard. My assignment was driven by a comprehensive initiative (already underway) to rewrite ...
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