Chapter 2. Gap Analysis

You have taken a high-level inventory of your data center's technical and administrative process components and developed expectations for automating them. In addition, you developed a draft purpose statement for the automation initiative that you are researching and you shared it with your IT executive. Now you need to refine your expectations and scope of work further by developing problem/opportunity statements associated with each component and developing your automation requirements. You are still in the first step of our methodology:

One of my clients had a data center that evolved in two years from a couple ...

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