IT Automation: The Quest for Lights Out

Designing the Technical Architecture and Administrative Processes

As presented in the introduction to this chapter, the design work for the automation of technology architecture and administrative processes occurs separately and simultaneously. The first step in the design process is to split your effort into the "technical and process" categories identified in the first chapter. (You'll recall that you have ten technical architecture components and five technical or administrative process components.) The split is logical and desirable because the work can be executed simultaneously and you have no dependencies to track, although you do have ...