1 The case for change management
“Change is the only constant in life. Heraclitus”
Change management is arguably the most widely adopted IT service management (ITSM) practice. Whether it is formally recognized or not, every organization has some form of change management because it is simply impossible to maintain IT services without managing changes. Unfortunately, there are nearly as many definitions of change management as there are those who discuss it.
1.1 Change management goals
Let’s start with a very basic definition of change management. What is it tasked with accomplishing?
IT change management is an organizational capability that seeks to:
• Support timely and effective implementation of business-required changes
• Manage risk to ...
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