Chapter 11. The IT Professional

Objectives

Upon completion of this chapter, you will be able to answer the following questions:

Image Why are good communication skills and professional behavior important?

Image Does working with computer technology have ethical and legal aspects?

Image What techniques can you use to keep the customer focused on the issue they need to have taken care of?

What is the relationship between communication and troubleshooting?

What ...

Get IT Essentials: PC Hardware and Software Companion Guide, Fifth Edition now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.