APPENDIX E: THOUGHTS ABOUT TESTING THE DESIGN OF SERVICES

Test management

Purpose

It is the role of test management to ensure that new or modified digital services or products or even new hardware meets the business requirements for which they have been developed or enhanced.

The purpose of test management is to ensure that a testing strategy is both devised and applied that is efficient, effective and economic.

The testing strategy should define the objectives of all test stages and the techniques that apply. The testing strategy also forms the basis for the creation of a standardised documentation set, and facilitates communication of the test process and its implications outside of the test discipline. Any test support tools introduced should ...

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