CHAPTER EIGHT: MYTHICAL AIRLINES CASE STUDY

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Mythical Airlines Ltd

Readers familiar with Mythical Airlines will recall we used it as an example of the need to get business information requirements clear (when writing the BiSL Next guidance and guidance about collaborative business service design). Why? Well, everyone knows what an airline does (or should do), and everyone knows how badly they perform in so many areas relating to customers and because given the chance, we could all design a better airline. So here is your chance.

Imagine you have to travel from Schiphol, through London to New York. You make reservations via the Mythical portal, ...

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