The fast-changing information economy drives organisations to continuous information innovation. This, combined with relentless cost pressure, drives them on to attempt continuous system and process improvement. Increasingly, organisations ‘bet the farm’ on the successful development and deployment of new systems, in a business environment that can change so fast that the original assumptions on which a project’s rationale were based can become fatally undermined before the project has been completed.

These projects have ceased to be IT projects; they are complex ‘whole business’ projects, with varied impacts across the business as a whole, requiring input and resource from many areas other than the IT department. ...

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