5   Department of Health

Julie FrenchSchool of Management, University of Bath

This chapter examines the role of IT within the Department of Health. The research is based on personal experience, observations from within the organization and interviews. The work allowed conclusions to be drawn about the business aspect of a new office information system.

The OIS system

In pursuit of a system which would improve the flow of information within the Department of Health (DH) and the National Health Service (NHS) an initiative was designed and implemented at the start of the 1990s, known as the OIS (office information system). A key objective of the system was to support the relocation of 1000 staff from London to Leeds, in particular to provide effective ...

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