9   Strategic aspects of businessprocess reengineering(BPR) – UK experiences

Emma Visick and David AvisonDepartment of Management, University of SouthamptonPhilip PowellWarwick Business School, University of Warwick

Introduction

The aim of this chapter is to assess the driving forces behind business process reengineering (BPR) initiatives, the procedures adopted to instigate change, the benchmarks used to measure success, and the degree to which success has been achieved in three organizations.

The chapter is in four sections. The first introduces business process reengineering. In the second section, the application of BPR in three UK organizations is examined; Boiler Ltd who manufacture heating appliances; The Society, a building society; and ...

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