Having established the case and audience for IT Induction, this chapter will look into the programme in more detail, suggesting content that you may adopt or adapt to your own organisational needs. At this point, it often helps to be reminded of the aim of the programme. For example:

To inform system users of: the IT facilities and services that are available to them; current IT policies and guidelines; and to endorse individual responsibilities and working practices whilst using the organisation’s information systems.

How can we now turn this into practical content? It is probably easier to imagine yourself as a new user in the organisation. So typically you might want to know how to gain access to the information ...

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