CHAPTER 6: MAKING IT INDUCTION PART OF A NEW USER PROCESS
At this stage in the IT Induction journey you are now ready to share IT Induction with your users, and regardless of how you have decided to deliver this knowledge, which was discussed in Chapter 5, how can you ensure that all your target audience participate in the programme?
It will certainly help if you have gained approval from senior management to make IT Induction a mandatory activity for a new starter. However, if this proves too difficult to achieve in the short term, then having an optional IT Induction programme is far better than not having one at all. Before accepting these faits accomplis, consider the approach, adopted by The Salvation Army UK.
Case study
The IT department ...
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