IT Maintenance

CHAPTER 16Configuration Management

Configuration Management includes the control processes that allow managers to have confidence that all system components are managed effectively. The components include source code, production hardware, and the production environment itself. Whether vendor packages or internally customized systems, effective configuration management lays out well-defined, disciplined processes that identify who is accountable for each step.

Decades ago, this subject was demanding, but now the subject is daunting. Highly complex and sophisticated development of source code components leads to increasing confusion and chaos. Systems can run on multiple platform types. Many versions of a system can be in production at any given ...