CHAPTER 20Peer Reviews and Formal Audits
It is so easy to get caught up in the daily business of keeping your maintenance team busy meeting the customer’s needs. Sometimes you just don’t have time to see the bigger picture. You may have started out the year modifying processes to gain efficiencies, but do you have the time to track the progress and make a comparison to last year’s? A scheduled review can help ensure that you do take the time.
A periodic review can provide powerful information to you. The reviews can be even more powerful if they are required for every maintenance team in your company’s IT department because they would encourage building comparisons and sharing best practices. While there may be a fear that something bad will ...
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