CHAPTER TWO Managing Your IT Team

In leadership, Peter [Drucker]’s enormous contribution has been his insistence that leaders come in all shapes, sizes, races and genders, and that leadership is not some mysterious blend of charisma and luck. Rather, Peter has argued persuasively that leadership most commonly arises from a commitment to serve others rather than self…

FREDERICK HARMON

CHAPTER TABLE OF CONTENTS

1. Keeping Employees Focused 20
2. Avoiding Burnout 23
3. Employee Training 26
4. Performance Reviews 31
5. Additional Resources 41

Even with the advanced functionality available in today’s hardware and software, it’s still the human factor that’s the biggest influence on how effectively technology is put to use in your environment. ...

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