CHAPTER NINE Getting Started with the Technical Environment

The secret of getting ahead is getting started. The secret of getting started is breaking your complex overwhelming tasks into small manageable tasks, and then starting on the first one.

MARK TWAIN

CHAPTER TABLE OF CONTENTS

1. The Technical Environment 232
2. Understanding the User Environment 240
3. TCO and Asset Management 243
4. Standards 247
5. Technology Refreshing 251
6. Additional Resources 252

In IT, it’s too easy to be distracted by the exciting developments in hardware, security, networking, software, etc. However, as a manager, you also have to keep your eyes on those areas that aren’t quite as alluring. While activities like tracking your Total Cost of Ownership (TCO) ...

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