IT Manager's Handbook, 2nd Edition

CHAPTER TEN Operations

Nothing endures but change.

—HERACLITUS

CHAPTER TABLE OF CONTENTS

1. Operations Center 255

2. Multiple Environments 261

3. Scheduling Downtime 265

4. Change Management 270

5. Types of Testing 278

6. Additional Resources 280

For the user community to benefit from the applications and systems they use, a lot of work goes on behind the scenes to make sure that those systems are functioning properly, working reliably, and are readily available.

In this chapter we’ll cover some of the fundamentals of the various areas of Operations.

10.1 Operations Center

Depending on the needs of your organization, the Operations Center may be more of a concept than a physical place. Either way, the Operations Center (which might also ...