CHAPTER SEVENTEEN User Support Services
I get by with a little help from my friends.
CHAPTER TABLE OF CONTENTS
Whether it goes by the name of Help Desk, Support Center, User Services, or any of a variety of other names, your IT department needs some kind of support organization to provide assistance to your user population — employees, clients, customers, or business partners.
In general, IT Help Desks are designed to be one-stop shopping for all computer-related requests. For many users, your support organization is the only interaction they will ...