Glossary
“360” Reviews A performance review in which employees receive feedback from not only their direct supervisor, but from other individuals as well, including peers and subordinates.
7-Layer OSI model Open System Interconnect; an abstract model that describes procedures for transferring data in a network environment.
ACD Automatic Call Distribution; software that can route calls to technicians based on menu prompts and can provide detailed reports about activity.
ACT Model A method of managing a crisis; (A)cknowledge and name the trauma, (C)ommunicate both competence and caring, and provide (T)ransition.
Adaptive switching Data forwarding method that automatically switches between store-and-forward, cut-through forward, and fragment-free ...
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