O'Reilly logo

IT Manager's Handbook: The Business Edition by Brian D. Jaffe, Bill Holtsnider

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Glossary

“360” Reviews a performance review in which employees receive feedback from not only their direct supervisor, but from other individuals as well, including peers and subordinates.

ACD (Automatic Call Distribution) a telephony solution that can route calls to technicians based on menu prompts and can provide detailed reports about activity.

Adware software that installs itself on a workstation for the purpose of displaying ads to the user. Adware is generally unwanted and often installed without the knowledge of the user. It is considered to be malware.

AES a data encryption standard.

Agile Development a method of software development that stresses quick (often 6-week) development cycles; it is seen as an alternative to the “waterfall” ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required