Bill Holtsnider, Denver, CO

Brian D. Jaffe, New York, NY

Far and away the best prize that life offers is the chance to work hard at work worth doing.


Many technical professionals are eager to join the ranks of management. But as the saying goes, “Be careful what you wish for.” This book introduces you to the many key concepts you will face as a new Information Technology (IT) Manager. It also provides you with suggested methods for dealing with many of the large issues that arise, including specific recommendations for actions as well as places to look for further help.

We have seen many technical professionals—developers, programmers, installers, hardware techs—suddenly ...

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