Chapter 7

Getting Started with the Technical Environment

The most successful people are those who are good at Plan B.

James Yorke, Mathematician

Chapter table of contents

In IT, it is too easy to be distracted by the exciting developments in hardware, security, networking, mobile devices, and apps. However, as a manager, you also have to keep your eyes on those areas that aren't quite as alluring. While activities like tracking your total cost of ownership (TCO) and inventorying your environment may be items you're tempted to put off, you must not do this. In fact, taking ...

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