Chapter 10
Working with Users
Pay attention to what users do, not what they say.
Jakob Nielsen
Chapter table of contents
10.2 The Consumerization of IT
10.3 When Your Users are Part of a Mobile Work Force
10.4 The Help Desk
10.6 Further References
The relationship you and your team have with the user community is one of the most important relationships you will have to maintain. In some regards, your reputation in the company can be measured by your relationship with the users. If you have a positive relationship, the user community (which for IT is essentially everyone in the organization) will be your ally for almost anything you want to do. However, if that relationship is less ...
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