IT Organization: Building a Worldclass Infrastructure

Chapter 4. Case Studies

For years we've known of the issues with client/server computing as highlighted in Table 2-1. For years we've also been pleading with IT management all over the world to do something about these problems before it's too late. It's obvious we haven't succeeded in communicating the urgency of the problem. Let's give it one more try.

If IT management wouldn't listen to us before, we thought eyes might start opening if they saw case study data from 40 Fortune 1000-class companies. Sometimes it's easier to look objectively at someone else's organization to see the blatant problems … easier than looking at one's own problems.

These case studies are from companies spanning across different industries, including finance, manufacturing, ...