Chapter 6. Managing the Relationship: Typical Problems and Solutions
This chapter outlines some of the key ‘bear traps’ to look out for once you have entered into an IT outsourcing contract, and describes how to try and pre-empt conflicts with your IT supplier.
Making changes to your IT outsourcing contract
Changes will normally be required in the outsourcing arrangement for various reasons, including the following:
Your organisation’s business needs might have changed.
Your organisation may want its IT support provided in a different (perhaps more cost-effective) way.
You may no longer need certain services.
In most IT outsourcing contracts, there is a change request procedure. Most contracts will require changes to be documented for cost, legal and ...
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