This chapter outlines some of the key ‘bear traps’ to look out for once you have entered into an IT outsourcing contract, and describes how to try and pre-empt conflicts with your IT supplier.
Changes will normally be required in the outsourcing arrangement for various reasons, including the following:
Your organisation’s business needs might have changed.
Your organisation may want its IT support provided in a different (perhaps more cost-effective) way.
You may no longer need certain services.
In most IT outsourcing contracts, there is a change request procedure. Most contracts will require changes to be documented for cost, legal and ...