Chapter 9. Implementing IT Payoff Initiatives: A Framework
All too often companies realize the need for measuring payoff when it is already too late to measure. The need may arise when board members question the CEO or CIO on the value of certain initiatives. Other times it is felt when the talk around the water cooler is about how much money the company is “wasting” on these computer projects while employees are being laid off. We have seen “Monday morning quarterbacking” in the hallways soon after a new ERP system is implemented such as: “What have we gained by spending $13 million, and who knows how much we are spending on those high-paid consultants, when the new system does the same things as the old system.”
This is when IT managers and functional ...
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