IT Payoff, The: Measuring the Business Value of Information Technology Investments

Foreword

The IT Payoff is all about being a professional. It’s a management book that addresses the single most important issue for the future of the information services (IS) field and one that will become more and more central to general managers and functional managers: the need for a compelling, convincing, disciplined and well-communicated financial model for IT investments. The IS field has largely lacked all four of the adjectives that precede “financial model” in my previous sen-tence. Indeed, many executives would argue that it’s lacked any sense of financial realism and hasn’t had any model.

Historically, to be an IT “professional” meant having training and experience in systems development and project management. Development was the ...