March 2001
Intermediate to advanced
256 pages
6h 26m
English
Content preview from IT Problem Management
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1.4. Problem Management Process Overview
Problem management is a complex process. Many organizations have been providing services via a formal service center for years. As time has passed, those service centers have improved in all aspects of providing services. These improvements have come in the form of process improvement, performance improvements, cost improvements, and improved efficiencies. Service centers have also established beyond the shadow of a doubt that they can have either a very positive or a very negative impact on their company's bottom line. Service centers have driven the support industry such that today's support tools are far superior to those that were available just five years ago. Much like computer hardware technology, ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.