March 2001
Intermediate to advanced
256 pages
6h 26m
English
Content preview from IT Problem Management
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9.1. Building Your Plan: Strategic Objectives and Metrics
As the manager of the problem management function, or some component of the problem management function, creating a plan is one of your most important functions. Choose objectives carefully and wisely, because this is how you will measure your performance, and may be how your manager reviews your performance. Even if your organization doesn't formally practice management by objective (MBO), it is how most organizations think.
As a manager, your objectives are your drivers and will determine where you focus your efforts. So where do they come from? Your highest level objectives, or strategic objectives, should come from three different sources: your customers, your management, and your ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.