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IT Problem Management by Gary Walker

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Chapter 11. Service Center Tools

More and more companies are recognizing that the service center is critical to their success. They are placing much more emphasis on the service centers' mission to keep their own employees productive, and they are realizing the value good customer service has to their bottom line. To provide better service at a lower cost, and to reduce downtime and lost productivity, service centers must rely on and invest in technology. The service center product market is therefore thriving, and new and improved products are coming to the market every day.

There are many different tools available that can help your service center provide better service to your customers and also help you to reduce costs and improve efficiency. ...

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