10.2. Quality of the Deliverables
Every project must produce a deliverable to finish. A project to create a new application must, obviously, produce the application. A project to create a Windows 2003 domain must result in planning, designing, and producing the expected environment. No project manager would set out to create a new application and end with a print server—it just doesn't make sense. Every project must have a clearly stated objective as to what the project will produce.
10.2.1. Producing a Service
Imagine a project that is designed to establish Routing and Remote Access Service (RRAS). The goal of the project is to allow users from the field to connect to resources on the LAN. Resources could include e-mail, printers, file servers, ...