Chapter 1

Initiation

I love promoting qualified and competent Information Technology (IT) professionals into leadership positions. It is one of the most fulfilling privileges of being an IT executive. I have had the pleasure of interviewing, hiring, and promoting many IT professionals during my 30-year career, and many of them have gone on to become executives themselves.

Studies have shown that IT professionals—i.e., geeks—in general are emotionally resilient, tough minded, and open to new ideas, and that they have a customer-service orientation (Lounsbury et al., n.d.). Over the years, as I have worked as a computer operator, a developer, a database administrator, a systems administrator, a project manager, and a program manager, I have found ...

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