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IT Service Management Best Practices Using IBM SmartCloud Control Desk by Daniel Wiegand, Leonardo Matos, Aurelien Jarry, Samuel Hokama, Alex Chung, Axel Buecker, Jason Brown, Bo Batty

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SmartCloud Control Desk Reports
This appendix provides a list of the main reports available for SmartCloud Control Desk 7.5 in Table 13-3.
Table 13-3 List of reports
Name
Report File Name
Description
Parameters
Application
adHoc_solutions_tsd.rptdesign
Incidents and Problems with Informal Solutions
As a Knowledge Manager, I want to see which Incidents and Problems have been associated with informal solutions (i.e. solutions published within the ticket text only) so that I can judge whether these solutions ...

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