IT Service Management Best Practices Using IBM SmartCloud Control Desk

SmartCloud Control Desk Reports

This appendix provides a list of the main reports available for SmartCloud Control Desk 7.5 in Table 13-3.

Table 13-3 List of reports

Name	Report File Name	Description	Parameters	Application
adHoc_solutions_tsd.rptdesign	Incidents and Problems with Informal Solutions	As a Knowledge Manager, I want to see which Incidents and Problems have been associated with informal solutions (i.e. solutions published within the ticket text only) so that I can judge whether these solutions ...