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IT Service Management Best Practices Using IBM SmartCloud Control Desk by Daniel Wiegand, Leonardo Matos, Aurelien Jarry, Samuel Hokama, Alex Chung, Axel Buecker, Jason Brown, Bo Batty

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IT foundations configuration
This chapter provides information about the basic configurations necessary to work with SmartCloud Control Desk, and provides details about some of the applications used.
The following topics are covered in this chapter:
3.1 General configuration for SmartCloud Control Desk
Before you start using SmartCloud Control Desk, some configuration steps are required. This chapter presents these configurations.
There ...

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