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IT Service Management Best Practices Using IBM SmartCloud Control Desk by Daniel Wiegand, Leonardo Matos, Aurelien Jarry, Samuel Hokama, Alex Chung, Axel Buecker, Jason Brown, Bo Batty

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Service Operations
This chapter provides information about the use and configuration of IBM SmartCloud Control Desk for Service Desk, for Request Fulfillment, and Incident and Problem management as they relate to the Service Operation phase of IT Service Management.
This chapter includes the following sections:
8.1 Service operation overview

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